Click on the [Sign Up] link and complete the form in order to create your account. Once your account is created, you can immediately benefit from our membership privileges such as discounts and reward credits. Also, it saves you all the hassle of filling out your billing and shipping information every time you place an order since you can save your information securely on our site.
We accept the following forms of payment:
- Credit Card
- American Express
25 USD flat rate for orders from 100 to 300 USD
30 USD flat rate for orders under 100 USD
Shipping bound for other destinations: EMS rates are automatically calculated and charged
- Customs and Duties
The recipient will be held responsible for international shipments which may be subject to import duties and taxes. Please be advised that these charges are levied by the destination country and we do not have control over them. In the case that the recipient refuses to receive the parcel, the order will be returned to Korea and will not be re-shipped. Relevant expenses (round-trip shipping, customs, etc.) will be deducted from the refund.
Worldwide Tracking : http://www.track-trace.com/post
USA Tracking : https://tools.usps.com
Canada Tracking : http://www.canadapost.ca
Australia Tracking : http://auspost.com.au/track/
Please take into consideration that we only accept qualifying returns and exchanges. Refunds are issued once the returned products clear our inspection.
1) An item is eligible for cancellation if:
-you posted a Return request within 24 hours of payment and your order is still under “Pending” status (if your order is under “Queued for Shipment” status, please contact our customer service center) or
-the order is delayed for more than 10 days since payment and you have not received any notification regarding the delay; or
-the ordered item is out of stock.
2) We accept return(s) if:
-you receive a product different from your order; or
-you receive a defective product.
(1) Please contact Customer Center within 7 days after receiving your package and send us return tracking number in 3 business days. You are required to attach the photos of the received product(s) and include the item code, the order number, and the reason for the return.
(2) A customer service representative will be in contact to assist you by email or phone.
(3) Items returned must be in their original condition, which includes tags and any packaging. Also, you need to include a note of your order number, name, and user ID.
*Please be advised that returns are accepted ONLY IF you followed the instructions above and your return request has been approved by our staff. Returns that are shipped to us without any prior consent are not accepted.
*Please note that EVEN the defective/incorrect item(s) must be returned with all of the tags and labels intact. The item(s) must be sent in their original packaging and unworn.
*Please include all contents of the original package and free gifts (if applicable) in your return packaging.
* Shipping fee for any return caused by our fault will be paid by the company. However, if EMS’ cash on delivery is not possible then you can scan the return receipt and either mail it with the item to return or post an image of it on the forum. The shipping fee will be refunded once the returned item has arrived.
3) We do not accept return(s) if:
-you are returning shoes, bags, or any other accessories
-the products are damaged due to your mishandling
-your return request is not approved by our staff
The following items are not considered defective:
* Items that are originally manufactured without tags or labels
* Items with creases that may have been made while shipping
* Items with unsatisfactory/incomplete finish due to mass production
4) If there is a missing item from your order:
*Contact our customer service center by phone or by forum (if you cannot reach us by phone) within 1 day of delivery.
*Please keep all contents of the original package including packaging material (boxes, plastic bags etc.) with you until you are instructed otherwise.
Please note that we may not be able to process the refund for your missing item if you lose or damage any packaging material.
Reward Points for a purchase :
1% of your total purchasing amount will be rewarded back to your account!
To compensate time for exchange or returns, such points will be issued after 20 days from delivery. Meanwhile, you are free to spend your available points balance!
Reward Points from Reviews:
You will be rewarded the following for reviewing on your purchased items :
- $0.5 for short text reviews ($1 for text reviews including two of the following categories)
Color match to official photos
Personal details (height, weight, body shape)
- $2 for photo reviews
- $2 for reviews on Instagram. Please make sure to tag @chlodmanon_global and send us a DM!
Cancellation of Rewarded Points :
- Reward points hold an expiry date of up to three years
- Pending reward points will be discredited upon cancelling or returning your item